Frequently Asked Questions

I was asked to provide global administrator username and password with impersonation rights while performing backup. What is it?

To perform Office 365 exchange mailbox backup, you need to have appropriate impersonation rights. Click here to know more on impersonation rights.

How do I perform Office 365 exchange mailbox backup?

To perform Office 365 exchange mailbox backup,

1. Login to the IDrive application and click the 'Server Backup' tab.
2. Under 'Office 365' section, click 'Backup'. Enter global administrator credentials with impersonation rights. View steps to grant impersonation rights.
   
   
   
   
3. Select the mailbox(es) that you wish to backup from the list displayed.
   
   
   
   
   
4. Specify the temporary local backup path and click 'Schedule Now'.
   

   Note:

   (a) Ensure that the selected temporary location on your computer has sufficient free space to hold the contents of the individual mailboxes. You cannot select a temporary location on the remote location.

   (b) Once local backup is initiated, '.ServerBackup' folder is auto created.

5. The 'Schedule backup' screen appears, from where you can schedule the backup for any future day and time or perform an immediate backup of the selected mailboxes.
   
   
   

What are the system requirements to perform Office 365 exchange mailbox backup?

Below are the system requirements to perform Office 365 exchange mailbox backup:

• Windows 7 Service Pack 1, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2008, Windows 10, Windows Server 2012 R2, Windows Server 2012, Windows Server 2016
• 2 GB RAM
• Sufficient hard disk space to store the mailbox backup files (.ofl) for temporary backup and restore

Does IDrive support incremental backup of Office 365 exchange mailbox?

Yes, IDrive supports incremental backup of Office 365 exchange mailbox.

How do I perform Office 365 exchange mailbox restore?

To perform Office 365 exchange mailbox restore,

1. Login to the IDrive application and click the 'Server Backup' tab.
2. Under 'Office 365' section, click 'Restore'. Enter global administrator credentials with impersonation rights. View steps to grant impersonation rights.
   
   
   
   
3. Select mailbox from the list displayed and browse the backed up mailbox from 'IDOffice365backup' folder.
   
   
   
   
4. Click 'Restore' to restore your backup data to online exchange mailbox.
   

You can also restore the backed data locally. Select 'Restore to local location', browse the path to restore locally and click 'Restore'. Data will be restored in eml, vcf, ics format with folder structure intact.

How do I assign impersonation rights for global administrator?

You can assign impersonation rights from Windows Powershell as well as Office 365 Exchange Admin.

What do I have to do to assign impersonation rights from Windows Powershell?

To assign impersonation rights from windows powershell,

1. Open Powershell in Administrator privilege mode.
2. Change the execution policy to remote-signed by executing the following command:
   C:\Windows\system32 > Set-ExecutionPolicy RemoteSigned
3. Connect to exchange online server by executing the following command:
   C:\Windows\system32>$O365Cred = Get-Credential
   

   Note: Assign global administrator login credentials to a variable, so that the credentials can be included in the connection command.

4. Create a PSSession to office 365 by executing the following command:
   C:\Windows\system32> $Session = New-PSSession -ConfigurationName
   

   Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $O365cred -Authentication Basic -AllowRedirection

5. Execute the below commands to import PSSession:
   C:\Windows\system32> Import-PSSession $Session
   C:\Windows\system32> Enable-OrganizationCustomization
6. Assign the exchange impersonation rights to global administrator, in the following format:
   New-ManagementRoleAssignment –Name: <RoleName> –Role:ApplicationImpersonation –User: <Global administatroe>
   For Example: C:\Windows\system32> New-ManagementRoleAssignment –Name:backupimpersonation –Role:ApplicationImpersonation –User: admin@domain.com"
7. Assign the discovery management rights in the following format:
   Add-RoleGroupMember -Identity "Discovery Management" -Member "Shane@domain.com"
   

   Following is the overall command format:

   PS C:\Windows\system32> Set-ExecutionPolicy RemoteSigned
   PS C:\Windows\system32> $O365Cred = Get-Credential
   PS C:\Windows\system32> $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $O365cred -Authentication Basic -AllowRedirection
   PS C:\Windows\system32> Import-PSSession $Session
   PS C:\Windows\system32> Enable-OrganizationCustomization
   PS C:\Windows\system32> New-ManagementRoleAssignment –Name:backupimpersonation –Role:ApplicationImpersonation –User: "admin@domain.com"
   PS C:\Windows\system32>Add-RoleGroupMember -Identity "Discovery Management" -Member "Shane@domain.com"
   

Note: You must connect to the Office 365 exchange server before granting impersonation rights.

I want to assign impersonation rights from Office 365 Exchange Admin. How do I do that?

To assign impersonation rights from Office 365 Exchange Admin,

1. Login to https://portal.office.com as an Admin.
   
2. Click and go to 'Admin'. On the left navigation bar, click 'Admin centers'.
3. Click 'Exchange'. In the 'Exchange admin center' page, click 'Admin Roles' under 'Permissions'.
   
   
   
   
   
4. Click to add a new role. In the 'new role group' window, enter the name as 'Impersonationbackup'.
   
5. Under 'Roles' click to add a role. Select 'ApplicationImpersonation', click 'add' and click 'OK'.
   
   
   
   
6. Under 'Members', click to add a new member to the role group. Select your admin account, click 'add', and then click 'OK'.
   
7. Click 'Save'.

In addition to impersonation rights, we recommend you to assign discovery management rights to global administrator too.

How can I assign discovery management rights to global administrator?

To assign discovery management role group to global administrator,

1. Login to https://portal.office.com as an Admin.
2. Click and go to 'Admin'. On the left navigation bar, click 'Admin centers'.
3. Click 'Exchange'. In the 'Exchange admin center' page, click 'Admin Roles' under 'Permissions'.
   
   
   
   
   
4. In the list, select 'Discovery Management' and then click .
   
5. In 'Role Group' window, click under 'Members'. Select the users, click 'add', and then click 'OK'.
   
   
   
   
6. Click 'Save'.

Does IDrive support backup of Office 365 mailbox Journal folder?

No, IDrive does not support backup of Office 365 mailbox Journal folder.

Can I restore the backed up recurring tasks from my IDrive account?

No, you cannot restore any recurring tasks from your IDrive account.